Privacy Policy

1. Information We Collect

Depending on how you interact with us, we may collect the following information.

Information you provide

When you submit an enquiry, subscribe to updates, or contact us by email, you may provide:

• Your name and email address.
• Your company, job title, telephone number, and country or region, if supplied.
• The content of your enquiry and other information you choose to share.
• Your communication preferences and subscription choices.

Please provide only the information needed for your enquiry and avoid including sensitive personal information.

Information collected when you visit

Our website and its service providers may collect technical information, such as your IP address, browser type, device information, referring page, and the date and time of your visit.

Depending on the technologies enabled on the website and your privacy choices, we may also collect information about the pages you view and how you interact with the website. See Section 3 for more information.

Our website does not directly provide account registration, checkout, or file-upload functionality. However, it may direct you to our stores or other platforms hosted by third-party service providers, where these features may be available. Personal information collected through those platforms is handled in accordance with the privacy notices applicable to those services.

2. How We Use Your Information

We use personal information, as applicable, to:

• Respond to enquiries and provide information about our products and services.
• Communicate with prospective customers, distributors, and business partners.
• Send product news and other updates where permitted by law and consistent with your communication preferences.
• Operate, maintain, troubleshoot, and secure our website.
• Understand website performance and improve our content, subject to applicable consent requirements.
• Meet applicable legal obligations, prevent misuse, and establish or defend legal claims.

Where the GDPR or UK GDPR applies, we rely on an appropriate legal basis for each activity. Depending on the circumstances, this may be your consent, steps taken at your request before entering into a contract, compliance with a legal obligation, or our legitimate interests in responding to business enquiries and operating a secure website.

Where we rely on legitimate interests, we consider the impact on your rights and interests. Where another applicable law requires consent or a different legal basis, we follow that requirement.

3. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, and, where enabled, understand website usage or measure marketing activity.

Optional analytics, advertising, campaign measurement and other marketing services remain controlled by your Cookie Settings choices. You can accept, reject or change those optional categories at any time. Strictly necessary cookies remain enabled.

Our GoHighLevel / LeadConnector customer chat widget loads when you first visit, before you make a Cookie choice and even if you reject optional cookies. Loading it connects your browser to this provider, which may process your IP address, browser/device information, page and session data, and use cookies or similar browser storage to provide chat. If you use the widget, it also processes the information you choose to provide. Cookie Settings do not switch off this chat integration.

Loading chat or choosing cookies does not authorise SMS. Informational/transactional SMS and marketing SMS each require their own separate consent in the widget, as described in Section 4A. You can also block or delete cookies through your browser settings, although this may affect some website functions.

Where required by applicable law, we honour recognised browser-based privacy preference signals.

4. Marketing Communications

If you subscribe to our updates, we may send you news about Lynxel products, developments, and events. Other marketing communications will be sent only as permitted by applicable law.

You can unsubscribe using the link in a marketing email or by contacting marketing@lynxel3d.com.

Unsubscribing from marketing does not prevent us from responding to your enquiries or sending other necessary communications.

4A. SMS Communications and Consent

BEST PRINT 3D TECH LTD, operating under the Lynxel brand, offers two SMS message categories: marketing messages about product news, events and promotions; and informational/transactional messages such as appointment confirmations and reminders, order notifications, and customer service follow-ups.

We obtain consent separately for informational/transactional SMS and marketing SMS through two independent checkboxes, both unchecked by default. You may choose either, both, or neither. Consent is not a condition of purchase. Cookie choices, using chat, or accepting website terms do not replace either SMS consent.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of SMS messages or HELP for help. You can also contact marketing@lynxel3d.com or +1 (437) 897-0830 for assistance.

We do not sell, rent, or share mobile information, SMS opt-in data, or SMS consent with third parties or affiliates for their own marketing or promotional purposes. We may share this information with service providers that support SMS delivery and customer service on our behalf, subject to contractual confidentiality and use restrictions. These providers may use the information only to provide those services, not for their own marketing.

5. How We Share Information

We may disclose personal information to:

• Service providers that help us operate our website, manage enquiries, deliver communications, store information, or provide technical support.
• Distributors or business partners where necessary to assist with your enquiry. Where required, we will inform you or obtain your consent before doing so.
• Professional advisers, including legal, accounting, and insurance advisers, where necessary.
• Authorities or other parties where disclosure is required by law or reasonably necessary to protect rights, investigate misuse, or address security concerns.
• Parties involved in a business transaction, such as a merger, acquisition, or transfer of business assets, subject to applicable privacy requirements.

We do not sell the contact information you submit to us.

Any use of advertising technologies must also be assessed under applicable definitions of the “sale” or “sharing” of personal information. Where such activities occur, we will provide the notices and choices required by law.

The mobile information and SMS consent restrictions in Section 4A apply to all disclosures described here; general sharing provisions do not permit sharing that information with third parties or affiliates for their own marketing.

6. External Websites and Platforms

Our website may contain links to external websites, stores, or platforms, including services powered by Shopify.

If you follow a link and provide information on an external service, that information is handled under the privacy notice applicable to that service. This may include information you provide when making a purchase outside this website.

The absence of direct checkout on our website does not mean that linked stores or platforms do not collect payment or order information. Please review their privacy notices before providing personal information.

7. International Data Processing

Personal information may be processed in countries other than the country where you live, depending on the locations of our operations and service providers.

Where applicable law restricts international transfers of personal information, we use the transfer mechanisms and safeguards required for the relevant transfer. These may include approved contractual safeguards or other legally recognised arrangements.

You may contact us for information about the safeguards applicable to your personal information.

8. How Long We Keep Information

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, maintaining relevant business records, and meeting legal obligations.

Retention periods depend on the nature of the information, our relationship with you, applicable legal requirements, and any need to resolve disputes or protect legal rights.

If you unsubscribe from marketing, we may retain a limited record of your opt-out so that we can respect your choice.

When information is no longer needed, we delete it or anonymise it, subject to applicable retention requirements.

9. Information Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

No website, transmission method, or storage system is completely secure. Where a personal information breach occurs, we will take the steps and provide the notifications required by applicable law.

10. Your Privacy Rights

Depending on where you live and the law that applies, you may have the right to:

• Request access to personal information we hold about you.
• Request correction or deletion of your information.
• Restrict or object to certain uses of your information.
• Receive a portable copy of certain information.
• Withdraw consent where processing is based on consent.
• Opt out of direct marketing and, where applicable, certain advertising-related processing.
• Lodge a complaint with the relevant privacy regulator.

To make a request, contact marketing@lynxel3d.com.

We may need to verify your identity and clarify your request before responding. We will respond within the period required by applicable law. Certain rights are subject to legal exceptions.

Where applicable law permits, you may appoint an authorised agent to submit a request on your behalf. We will not discriminate against you for exercising your privacy rights.

11. Children’s Privacy

Our website is intended for adults and business users. It is not directed to children under 16, and we do not knowingly collect their personal information.

If you believe a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes to our website, business practices, or applicable requirements.

The “Last updated” date identifies the latest revision. Where required by law, we will provide additional notice or obtain consent before a change takes effect.

13. Contact Us

Lynxel is operated by Best Print 3D Tech Ltd., a company registered in Delaware, United States.

For questions about this Privacy Policy or to exercise your privacy rights, please contact us at:

Email: marketing@lynxel3d.com

Phone: +1 (437) 897-0830

Address: 4521 Campus Dr Ste 292, Irvine, CA 92613, USA